Frequently Asked Questions

Our products are primarily made from natural jute (the world’s golden fibre), along with responsibly sourced linings, trims, and accessories. We consciously minimise plastic usage and use azo-free, environment-friendly dyes wherever applicable.

Yes. Sustainability is central to how we design and manufacture.

Our approach includes recyclable materials, reduced energy usage, sustainable packaging, ethical sourcing, and a long-life design philosophy that reduces frequent replacement.

NAVRANG products are designed and made in India, in collaboration with skilled artisans and specialised manufacturing partners who follow fair trade, ethical labour practices, and global compliance norms.

Many stages of our products involve handcrafting and skilled manual processes, combined with modern techniques to ensure consistency, durability, and international quality standards.

Jute is a strong, breathable natural fibre. Our products are engineered for durability, reinforced through material development, construction techniques, and 20+ in-house quality checks, making them suitable for regular use.

• Avoid prolonged exposure to water or heavy rain
• Clean gently with a dry or slightly damp cloth
• Do not machine wash
• Store in a dry place, preferably in the provided dust bag
• Natural fibres age gracefully and develop character over time

Yes, we ship to multiple international destinations.

Shipping charges, delivery timelines, and applicable duties (if any) are displayed at checkout and may vary by country.

Customs duties and taxes, if applicable, are determined by the destination country and are the responsibility of the customer. We recommend checking local regulations before placing an order.

We accept returns or exchanges for unused products in original condition within the specified return window mentioned on our Returns & Refunds Policy page. As our products involve handcrafted elements, minor variations are considered part of their natural character.

Yes. We work with boutiques, concept stores, and international buyers.

For wholesale enquiries, bulk pricing, or collaborations, please contact us via the Wholesale / Bulk Enquiry page.

Yes. We follow fair trade principles, respect artisan rights, ensure safe working conditions, promote inclusivity across our value chain, and maintain transparency and honest pricing in all business practices.

Our use of natural fibres and dyes means each product is unique. Slight variations are not defects but a reflection of authenticity and craftsmanship.

We don’t treat sustainability as a trend.

NAVRANG focuses equally on material innovation, premium design, durability, and ethical responsibility, ensuring our products feel refined, relevant, and long-lasting—not just “eco.”

You can reach us via the Contact Us page or email us directly. We aim to respond within 24–48 business hours.